Please be aware not all financial institutions are ready to receive faster payments, but we will do our best to help you.
If the payment fails with the message ‘Payee Account Does Not Exist’ it means the account number you’re sending to is incorrect. You will need to contact the person you’re sending money to and obtain the correct account details and then retry the payment with the new details.
If the payment fails without the above message, please retry sending the payment.
If it fails a second time please contact us on (08) 8202 7777, or send us an email via Secure Mail in Internet Banking.
These issues will not affect scheduled payments, and should be resolved soon.
We will now take you to your Internet Banking Dashboard